Required Qualifications:

·Thorough working knowledge of IBM Mainframe operations; demonstrated ability to resolve complex problems for system performance degradation, network monitoring/recovery and batch workload monitoring/recovery in an MVS environment

·Excellent customer service skills with proven experience troubleshooting technical operations and applications

Preferred Qualifications:

·Working knowledge of UNIX networking concepts and system problem determination procedures, including: Running diagnostics, analyzing error logs and carrying out dumps on the system

·Experience utilizing various network and performance tools, such as: Formula, Netview, Omegamon/Mainview, and Tivoli. Experience in monitoring, reporting and resolving network connections for: Servers, routers, firewalls, VPN’s, FTP Servers, SLL Connections, Oracle Connections and APPN Connections

·Knowledge of IBM Mainframe zOS/zVM operations, including JES and JCL. Experienced in monitoring of computer operation resources and batch processing using Systems Management tool such as but not limited to BMC CONTROL-M/R

·Experience in resolving customer issues with applications such as LAN, WAN, Network Printing, Unix OS and Windows OS

·Knowledge of recovery procedures for various types of boot and disk failure

·Ability to work in a fast-paced environment as part of a team in adherence to established service level agreement for escalated call procedures

·Excellent communication skills (both oral and written)

Security Clearance:

·IT-1 Access; Top Secret/SSBI Clearance strongly preferred, but must have interim Secret. We will consider processing new clearances for exceptional candidates.

Education:

·AA Degree in Computer Science or related field, or equivalent combination of training and experience